When you are running a website, you will likely encounter problems from time to time. Sometimes it is nothing more than a lack of understanding about how to perform a particular function, and other times it might be something a little more involved, like a problem with the service on the part of the web hosting provider. When you have problems with your host, you need reliable, understandable customer service.


Having a hosting provider that offers U.S. based customer service ensures that you will be able to understand the representative you are speaking with. This eliminates unnecessary problems that occur when you spend the majority of your time on the phone with the service department trying to understand each other. Here are four of the top 10 web hosting companies that all offer U.S. based customer service.



HostMonster is often labeled the most valuable host. It has a fairly low price, just $3.95 per month with a 24-month contract, but packs its packages with features. The host’s software is quite user friendly as well, which makes setting up your website simple. What’s even better, all phone support is based in the United States. You do not have to have a certain contract to get this. In addition, phone support and live chat are available at all times, and wait times are around two minutes or less for phone support.



FatCow also has a low price and excellent set of features. Everyone pays just $3.67 per month and gets the same set of features. A one to two year contract is required. All customer service is based in North America. However, FatCow realizes that some customers simply have to have U.S. based support. As such, they offer a service upgrade for $3.95 per month. With the upgrade, customers receive faster service that is entirely based in the United States. In addition, live chat is always available, and the help ticket system is quick to respond to written requests for service.



If you are looking for reliability, BlueHost might be the company for you. This web hosting provider has been offering their services for over 10 years. They have built an excellent reputation in the industry for their customer support and features. They are also known as the most reliable web hosting provider. They are not the cheapest, but if reliability is more important to you than price, this is the company to consider. Like HostMonster, all phone support is based in the United States. You will wait two minutes or less to talk to a customer service representative, and support is available at any time. Live chat is also available if you prefer to get support online.



InMotion has web hosting packages designed for the business owner in mind. Features like Google Checkout and MySQL databases make this the ideal host for setting up a business website. All customer service is United States based, and it is available at any time. Live chat is also available to InMotion customers.


The key to getting U.S. based support is nothing more than finding a web hosting company that offers it. You do not necessarily have to pay more for this service. Remember, as you shop for a host, keep all aspects in mind, including the reliability and ease of access of the company’s customer service department.

Be Sociable, Share!